Green line down the middle of the screen.

[Kyle9131]

Hello,

I purchased this laptop in January 2025, a month later I have a large green line down the screen which appears to be a faulty screen or dead pixels. i've updated the drivers and the green line is not showing in screenshots which indicates it's a hardware issue and not a software issue.

I'm not happy at all with the product I've received, a little over a month into use and I'm now unable to work. The product is still under warranty, who do I contact for a refund as your chatbot keeps sending me in circles?

Apologies if this post comes across as rude, I'm just frustrated.

Thankyou for your assistance,

Kyle.

[Kuroi_Kenshi]

Hi @Kyle9131,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding the green line on your screen!  

We're thrilled to have the opportunity to assist you and provide a solution.

Hey Kyle, no worries at all, I completely understand your frustration. Let's get to the bottom of this. Since the green line isn't showing in screenshots, it could still be a driver-related issue. To rule that out, can you check if the line appears in the BIOS? Also, if you have an external monitor handy, try connecting your laptop to it, if the line doesn’t show up there, it’s likely a hardware issue. Let me know what you find, and we’ll take the next steps from there.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kyle9131]

Hello,

Apologies for the late response!

So I sent the laptop back to HP via DPD last week an was informed that the repair is on hold due to a component shortage. It seems like the issue is hardware related though, the line still appears in the BIOS etc.

But yeah, just a little in the dark at the minute. Hopefully I'll get an update some point next week.

Thankyou for your assistance!

Kyle

[Kuroi_Kenshi]

Hi @Kyle9131,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,