Green screen

[IwonaGG]

Screen on my laptop is in white and green colours only. From the beginning when I pressed start button to the end when I turned off system.
Where can be problem? I know laptop is a grandpa (I bought it in 2010) but I don't want new one I wish to fixed my one.

[KNRK]

Please click the below link and find the steps to resolve the issue:

https://support.hp.com/us-en/document/c05348091 (Link Updated 05/01/2017)

Let me know if this doesn't help you

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Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[IwonaGG]

Thank you KNRK
for advice but actually when I turned on my laptop today everything was fine again, so I don't think it is a software issue. Now is the question if the problem is on motherboard or with screen cable which I replaced one year ago?

[KNRK · Accepted solution]

According to the message you have recently posted I would like to confirm that this could be a hardware issue also and I recommend you to Contact HP Technical Support over the Phone for further assistance to get it diagnosed and serviced by an authorized HP Certified Engineer

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[IwonaGG]

Many thanks for help and advice

Have a lovely day

[KNRK]

You're very welcome & have a great day! 🙂

 **Click the White Thumbs Up Button on the right to say Thanks**

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP