Green tint on web cam edges

[Hasmik2003]

Green tint on camera. Pavilion 15 cd0xx running win 10 64 bits

Every time we use the web cam, either on its own or on Skype or zoom there is a green tint around the edges. We have updated windows, bios,chipset, video card but there are no changes

have tried upgrading camera drivers, but device is up to date

issue started after upgrading zoom app.

have tried uninstalling zoom but issue still remains

have put a white sheet in front of the camera..no changes

any other things for us to try? I have seen this issue on multiple post, have tried it all but no luck

we would truly appreciate your guidance

thanks a lot in advance!

regards

maria 

[KrazyToad]

@Hasmik2003

Welcome to HP Community

I have gone through your Post and would like to help

Please run a Webcam Test from f2 Diagnostic and let me know if the issue persists

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Webcam
 

You can also perform a Reset and if it is a Software related issue that should fix it

Link: https://support.hp.com/in-en/document/c04742289

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Hasmik2003]

Thanks..we have tried both options, resetting windows included, and no change..edges are green

[KrazyToad]

@Hasmik2003

Since the issue persists after the Reset, I suggest you contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue