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Grey Rotation Lock

HP Recommended
HP Spectre x360 - 15-ch015nr
Microsoft Windows 10 (64-bit)

I cannot use my laptop as a tablet because when I flip the screen around on its hinges the screen doesn't rotate or even register that I'm changing modes from laptop to tablet. Having looked at the action centre I can tell this is an issue due to the rotation lock being grey. However, it's not greyed out like battery saver (I was charging my laptop so that causes it to be greyed out) and location (I have disabled location services in settings so it is greyed out), it is just grey. 


Rotation Lock - Action Centre.png


In settings, the option for rotation lock is also greyed out (as circled in the picture below): 


Rotation Lock - Settings.jpg


I have tried 16 different options that I found online: 

  1. Turn on portrait mode on your device
  2. Reset your device
  3. Use your device in tent mode
  4. Disconnect your keyboard
  5. Switch to Tablet Mode
  6. Change LastOrientation registry value
  7. Uninstall / Update your display drivers
  8. Make sure that your screen is allowed to auto rotate
  9. Disable YMC service
  10. Remove Intel Virtual Buttons Driver
  11. Disable sensors from Device Manager and enable them again
  12. Download latest firmware, drivers, and Windows updates
  13. Download latest firmware, drivers, and Windows updates
  14. Update your BIOS
  15. Restart Windows 10
  16. Reset this PC

These have all not worked, so any suggestions would be much appreciated. Thank you.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @fumz19,


Welcome to the HP Support Community.  


As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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