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‎02-19-2022 04:14 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0013dx
Operating System: Microsoft Windows 10 (32-bit)

I BOUGHT MY COMPUTER REFURBISHED. AND I DO GREATLY REGRET IT. 

FROM THE MOMENT I TURNED MY COMPUTER ON THE TOUCHSCREEN WAS NOT WORKING AT ALL..

I HAD A ENVY 360X BEFORE THIS ONE WHICH WAS STOLEN. I LOVED IT SO MUCH I DECIDED TO GET IT AGAIN. 

BUT MY TOUCHSCREEN NEVER WORKED AND I KNEW THAT YOU CAN LOOK IT UP BY LOOKING IT UP IN SETTINGS MAYBE I WAS DIDNT KNOW WHAT THE THUMBNAIL PICTURE WAS BECAUSE I SPENT SO MUCH TIME LOOKING FOR IT ON MY DESKTOP .

I LOOKED UP THE DEVICE MANAGER AND TRIED TO LOCATE THE (TOUCHSCREEN DRIVER) ... I CAN NOT FIND IT . IT WAS NEVER DOWNLOADED ON TO THE COMPUTER. 

I CHECKED FOR MISSIING DRIVERS ON THE DIAGNOSTIC TEST THE QUICK TIPS ADVISED ME TO DO TO FIX MY TOUCH SCREEN PROBLEM. AND I CAN  NOT FIND THAT SPECIFIC DRIVER. 

 

WHERE CAN I FIND THE TOUCHSCREEN DRIVER TO DOWNLOAD ON TO MY COMPUTER?

I CANT SEEM TO FIND IT ANYWHERE. I DO NOT HAVE A WARRANTY BECAUSE I BOUGHT IT REFURBISHED. AND DO  NOT HAVE THE EXTRA CASH TO FIX IT. CAN SOMEONE PLEASE HELP ME FIX MY TOUCHSCREEN ISSUE

 

-STEPHANIE

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