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vess1
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Message 1 of 2
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HDMI connection not working

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

HDMI not working on HP Spectre x360

Hi All,

 

[Personal Information Removed]

 

The notebook doesn't connect to my TV via HDMI. It DOES NOT detect any external monitor except the built-in in the "graphics properties" -"select display".

 

 

I have double-checked all windows / Hp updates all latest; go back and give a few tries and still no-go.

The BIOs settings are up to date. just updated them with the latest version 

 

Please help as, to say the least, I am very disappointed by HP for such a high-end work machine. The audio has been buzzy and scratchy but not crucial, whereas HDMI is for any presentation etc.

 

Thanks for your help.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,157
Message 2 of 2
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@vess1

 

I reviewed your post and I understand that the computer is not connecting to the TV when using the HDMI connection.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tried connecting an external monitor or a different TV to the computer?

What is the version of the BIOS installed on the computer?

 

Meanwhile, I recommend you uninstall the graphics driver from the device manager and then download and install the driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87978.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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