HDMI connection to tv problem

[User_150320]

On my OMEN 16 LAPTOP..  WINDOWS 11... Which is still under warranty.. HDMI port was not working... When i tried to connect to my tv and external monitor

I contacted HP support and customer care... But no proper solution recieved from HP

They take 2 days to respond via chat support and call... This is not we expect from HP after sales service to customers

Anyway... coming to point ...after days..here is how I got the HDMI connection problem solved

I uninstalled both display adapters (Intel & nvidia) present  in my laptop (device manager) and

Downloaded graphic and display driver from HP website through SUPPORT assistant and installed them again....after restarting the laptop... HDMI is working absolutely fine...with tv and monitor 

Now HDMI is working fine

[Raj_05]

Hi @5CD206J23V,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing problems connecting your HP Omen 16 laptop to a TV via HDMI, there could be several reasons for the issue. Here's a step-by-step troubleshooting guide to help you resolve the problem.

Check HDMI Cable: Ensure that you're using a functioning HDMI cable. Try using a different HDMI cable to rule out any cable-related issues.

TV Input Source: Make sure your TV is set to the correct HDMI input source. Use your TV remote to switch to the HDMI input that corresponds to the HDMI port you've connected your laptop to.

Laptop HDMI Output: Check that you've connected the HDMI cable to the correct HDMI output port on your HP Omen 16 laptop. Some laptops have multiple video output options.

Windows Display Settings:

a. Right-click on your desktop and select "Display settings." 

b. Scroll down and click on "Advanced display settings." 

c. Under "Multiple displays," make sure you've selected "Extend" or "Duplicate" (whichever you prefer).

Graphics Driver Update: Ensure that your graphics drivers are up to date. Visit the HP website or the website of your graphics card manufacturer (e.g., NVIDIA, AMD, Intel) to download and install the latest drivers.

Reboot: Sometimes, simply rebooting both your laptop and TV can resolve HDMI connection issues.

Check for Loose Connections: Ensure that the HDMI cable is securely connected to both the laptop and the TV. A loose connection can cause problems.

Test with Another Device: If possible, try connecting another device (e.g., a different laptop or gaming console) to the same HDMI port on your TV to confirm that the TV's HDMI input is working correctly.

Resolution and Refresh Rate: Make sure that your laptop's display settings match the supported resolution and refresh rate of your TV. You can adjust these settings in the Windows Display settings.

Try Another HDMI Port: If your TV has multiple HDMI ports, try connecting to a different one to see if the issue persists.

Disable and Re-enable HDMI Output: Sometimes, disabling and then re-enabling the HDMI output in your laptop's display settings can help.

Firmware/Software Update: Check if there are any firmware or software updates available for your TV or laptop that might address HDMI connectivity issues.

Try Another TV: If possible, try connecting your HP Omen 16 to a different TV to see if the issue is specific to the TV.

Check for Physical Damage: Inspect the HDMI port on your laptop and TV for any physical damage. Bent pins or damaged connectors can cause connection problems.

Use an Adapter: If your laptop has a different type of video output (e.g., DisplayPort, USB-C), you may need to use an appropriate adapter to connect to HDMI.

By following these steps, you should be able to diagnose and resolve most HDMI connection issues between your HP Omen 16 laptop and your TV.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[angelamorris]

Hello,

I understand the frustration you faced with your OMEN 16 laptop's HDMI port not working and the less-than-ideal support from HP. It's indeed frustrating when you're under warranty, and support doesn't come through promptly.

In a similar vein, some users face issues with HDMI connections on their LG TVs when trying to use Vanced, a popular YouTube alternative. If you encounter HDMI problems with your LG TV while attempting to stream content via Vanced, the solution can be somewhat analogous to your laptop situation.

To resolve HDMI issues on an LG TV, start by checking your TV's firmware and updating it if necessary. Make sure your TV supports the resolution and refresh rate you're trying to use through Vanced. If the issue persists, try unplugging the HDMI cable and restarting both the TV and the device you're using Vanced on.

If this doesn't work, you might want to explore any software updates or settings adjustments specific to your LG TV model. In some cases, a factory reset might be required as a last resort.

I hope this helps you get your Vanced experience working smoothly on your LG TV, just as you managed to resolve the HDMI issue on your OMEN 16 laptop with HP's driver updates. If you have further questions or need more assistance, feel free to reach out at Vanced for LG TV.

Best Regards!