HDMI over USB-C is not working on the HP Laptop 15s-fq2xxx

[Jayasubin]

This HP laptop has a USB type C port and it works fine for storage access. However, a USB type-C to HDMI adapter doesn't seem to work. I tried with different working HDMI cables and also found the adapter to be working fine with another laptop. I tried updating drivers, still no use. Please help me solve this issue

-Windows 10 64-bit

- HP Laptop 15s-fq2000

[banhien · Accepted solution]

@Jayasubin 

Your machine could be one of the following machines

               https://partsurfer.hp.com/partsurfer?searchtext=2D119AV

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine
• Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors, you can use

M1: HDMI direct cable

M2: Using a Displaylink Certified USB-A to HDMI adapter such as

                          https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8

For more connectivity, please use

                            True Universal Docking Stations

Regards.