HDMI via USB-C

[Karla59]

My ENVY is just over 2 years old.  The HDMI port is starting to ack wonky.  A lot of times I have to jiggle the plug to get it to work, but then it will stay on.  I decided to invest in a USB-C hub that had an HDMI port, figuring I wouldn't have to unplug it when I used my laptop away from my desk.  I've now purchased 2 of those hubs.  Returned the first one because I figured it was bad when the HDMI didn't work.  It isn't working on the second one either.  I read in another thread something about built-in USB-C needed to have video built in???  (But it also said they were more standard after 2015 and I got my ENVY in Nov 2017.)  My port is a USB-C 3.0. 

If the problem is that the UCB-C port doesn't have video, can I buy an adaptor?  Or would that be like trying to get electricity out of a faucet?  I don't want to throw more good money away if it won't help.

Thanks much!

[The_Fossette]

@Karla59,

Welcome to the HP Support Community!

I reviewed your post and I understand that you want to know whether the USB Type C port on your computer support the display.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the specifications of your computer and the USB Type C port on your computer doesn’t support the display.

Please refer to the below service guide for your computer for more information.

http://h10032.www1.hp.com/ctg/Manual/c05219344

I hope that answers your question and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!