HID Compliant Touchscreen Driver missing from device manager

[tacojon]

so recently i used some third party software to update drivers and after the update my touchscreen has stopped working. I've done a bios components test for the touchscreen and it passed both tests but even the pen and touch info states that no pen and touch input is available for this displa

[The_Fossette]

@tacojon,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues with the touchscreen on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• What is the exact model for your computer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!