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HP Recommended
HP Notebook - 15-ay103dx
Microsoft Windows 10 (64-bit)

I need the driver download location or name for the HID compliant touch screen driver for the

HP Notebook - 15-ay103dx.

I have done all the troubleshooting and everything else. Touchscreen works in component testing in BIOS. I've went and updated all my drivers on the HP driver support page. I cannot find the HID compliant touch screen driver anywhere and I've restarted my computer multiple times. I uninstalled the driver per troubleshooting advice and now it's gone and won't reappear in hidden devices on device manager. II am fairly certain I just need the driver download but finding it is impossible it seems, unless it's under a different name in the support page or something. Please help!

Thank you.

1 REPLY 1
HP Recommended

@LogDog1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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