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‎10-19-2019 04:26 PM

HP Recommended

@KINGSIDY
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried driver rollback?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎11-15-2019 09:53 AM - edited ‎11-15-2019 09:54 AM

HP Recommended

It seems like no one can find a solution for this problem, mine was fine until 2 weeks ago, I regret buying HP product, never again. #SHAME

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‎11-16-2019 03:56 PM

HP Recommended

@KINGSIDY
Thank you for posting back. 

 

apologize for the inconvenience caused, I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

 

ECHO_LAKE
I am an HP Employee

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