HID-compliant touchscreen driver missing

[Crazylittl3liza]

My touchscreen on my beats special edition pavilion p390nr windows 10 started acting up after the initial ‘creators update’ unfortunately by the time I returned from my vacation it  was to late for me to roll it back per Microsoft. Since then every attempt has been made including a system recovery but it did not return the touchscreen, it was done with the media I created so maybe that’s why? It says it doesn’t have touch available now as well! Here’s the thing the audio perks & touchscreen we’re the only 2 reasons I bought this laptop & well the audio on my vaio is/was way better and now due to an update I no longer have touchscreen either?? Is there no way whatsoever to get my touchscreen back at all?? There isn’t a download I’ve spent hours weeks scouring the internet, from everything I’ve been reading most people had problems with touch & that update so I cannot understand why hp hasn’t come up with a solution, please??

[DavidSMP]

@Crazylittl3liza,

Thanks for posting your query. I have reviewed the post.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon.

Thanks for visiting the Hp support forums.

[Crazylittl3liza · Accepted solution]

I remember seeing your pm and answering your questions seems familiar but I cannot remember if I actually replied 

(sent it) or not? I’ve been in & out of the hospital the last couple months, I apologize