HP 13 Envy, left hinge damaged screen

[NT316]

I purchased my HP Envy 13 laptop in 2020, last year I noticed the left hinge was stiff and not closing the laptop. I reported this as this seemed to be a malfunction of the product having read the several forums with similar complaints. When I spoke to HP they said it was out of warranty so they cannot do anything.

I am now attaching images of the hinge that has now fully impacted and cracked the screen, this is a common issue with HP Envy both 13/ 17. I am really disappointed as this is an issue they are clearly aware of and are not offering any support.

I expect a full repair or a replacement as this is a issue with your product and I recommend you recall this to avoid future customers facing the same issue. 

Please can someone provide support or assistance, I have attached images of the hinge/ broken screen. 

[Rainbow23]

Hi @NT316,

Welcome to HP Support Community. 
 

I see that you are facing hinge issues with your HP ENVY Laptop - 13-Ba0002na.

This could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!