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Laptop131
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Message 1 of 4
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HP 14 Laptop black screen

HP Recommended
HP Laptop - 14-dk1025wm
Microsoft Windows 10 (64-bit)

After doing a force shutdown earlier today, my computer began running very slowly when turned back on. After repeating this a few times, and attempting to assess my computer’s health, I turned it off, and now when I try to turn it back on it just displays a black screen while on. I don’t know what to do. I tried doing a BIOS update, but I have been sitting here after it said it would start the update, and nothing has happened. Please help.

 

Edit: Now it says it is “Preparing Automatic Repair” I hope this is good.

 

specs:

literally an HP 14

AMD Radeon something or other

4 GB ram

 

3 REPLIES 3
Nirvana_95
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @Laptop131 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

This is happening because Windows cannot start/boot .It may be caused due to hardware problem (e.g. your HDD or RAM) or it may be caused by faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows etc.... I have never seen Windows to successfully repair itself automatically - it has always failed. Anyway...

 

1. Try hard restart/hard reset.

 

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external periferals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

 

If it still fails to load properly, go ahead with the next steps

 

2. Perform some basic hardware checks to rule out a hardware problem

 

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open an HP Startup Menu

 

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware components for issues (do it just in case). Here is more info >> https://support.hp.com/us-en/document/ish_2854458-2733239-16 

 

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

 

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

 

 

3. Repeat steps 1-2 above but when the HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from its recovery partition to open various recovery options. Note, that the F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have plenty of options to choose from. Every HP computer comes with a recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 119
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 119
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Hi @Laptop131

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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