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‎04-22-2024 01:44 PM

HP Recommended
Product: HP 14 inch Laptop PC 14-em0000 (72X28AV)

I purchased the following last year:

  • HP 14 inch Laptop PC 14-em0000 (72X28AV) Product number: 800Q3EA#ABU Serial number: 5CG3151TSR
  • HP Universal USB-C Multiport Hub Product number: 50H98AA Serial number: 1CP2445X7R

I have only just got around to setting up the hub as I've only just got around to purchasing a screen. Once the hub and screen were plugged in, I initially tested using my wife's work macbook pro, and everything worked great. It charged via the usb -c, wireless keyboard & mouse worked, an the monitor fired up and was working great, as it all should. 

 

I then tried plugging my HP laptop in, and cannot get it to charge, or show the screen/monitor (mouse and keyboard connected to hub work ok). I've tried reinstalling drivers, re-boots, windows updates etc. I get a message when I plug in saying "display connection might be limited, make sure the DisplayPort you are connecting to is supported by your PC."  

 

Anyone else had similar issues? I assumed that as the laptop was relatively new, it would support the dock/hub I bought with it?

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