HP 14BK002ne - No HDMI signal to Dell Monitor

[Nikunjgevariya]

Getting error- NO HDMI signal from your Device while I am connecting my laptop (HP Pavilion - 14-bk002ne) to Dell Monitor (S2421HN) through HDMI cable.

Please support to get this issue resolved.

[Echo_Lake]

@Nikunjgevariya

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you connect it to an external TV to check if it works?
• Did you try multiple HDMI cables?

While you respond to that, let's try these steps: 

• Right-Click on the start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphic drivers from this link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-m7-u100-notebook-pc/10862139/model/1171553... after selecting the correct Operating system.

If it still does not fix the issue, please perform the relevant steps for HDMI related issues from this link: https://support.hp.com/us-en/product/hp-envy-m7-u100-notebook-pc/10862139/model/11715534/document/c0... regarding video issues. If there is no hardware issue with the computer, this should do the trick for you.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nikunjgevariya]

@Echo_Lake

Thanks for your support and reply,

• I have connected my Laptot to another TVs (more than one) and its working through same HDMI cables but only other monitors not getting signal from device.
• I have tried through multiple cables as well,

I have tried further steps which you seggested and gone through video but still not resolved

[Echo_Lake]

@Nikunjgevariya

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.