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‎01-18-2022 09:51 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello I'm Matteo from Netherland. i bought a new HP-15 DB1200NI and after using for three days it gives me a problem.

I used the Camera for the first time and than one green orizontal line appears on the screen.

I restarted the pc but it not dissapers.

Can you please help me to understand if the issue can be fixed or I need to use the garancy for change pc or screen?

Category:
1 REPLY 1

‎01-19-2022 06:56 AM

HP Recommended

@MATT911

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Have you updated Graphics and Chipset drivers?
  • Have you made any hardware/software changes?
  • Could you please share the picture of the horizontal lines?
  • Does it happen only while accessing Webcam?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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