HP 15 Notebook PC touchscreen

[JennyYYY]

My computers touch screen is no longer working after updating. It previously worked but seems to have stopped. I haven't found any solutions yet for this. The screen itself is fine though.  

[Sparkles1]

Hi @JennyYYY,

Welcome to the HP Forum! 🙂 Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More . What is your specific model of HP Touchscreen 15 do you have?  HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

I understand that after updating your computer you touchscreen is no longer working. Just to clarify, did you do an update or did you upgrade to Windows 10?  Here is a link that I hope helps you to alleviate this issue. HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 😎. Please let me know if this helped. 

To express appreciation for my post please click the “Thumbs Up Icon”.  If my post resolves the issue you are experiencing, please click "Accept as Solution" to help others find what worked for you!

[JennyYYY]

@Sparkles1

Thank you for your response, I did  normal update, and the link didn't quite help. It all involved finding, or testing something with a touch screen label/button. When going through the options myself, I wasn't able to find anything in my computers system with at "touch screen" label. Ex: "Perform a touch screen diagnostic test" I was able to lead up to clicking componet test, but there was no touch screen button in the list of testing options.

[Sparkles1 · Accepted solution]

Hi @JennyYYY,

Thank you for the update. I hope you had a good weekend!  Did you try all the steps listed under "Screen does not respond to touch or responds intermittently" Is the touchscreen listed in Device Manager"? If it was not listed in the components list try scanning for the hardware, On startup press the F10 key repeatedly to enter the BIOS. Along the bottom, you should see the option for defaults. Please select it. This will have it scan for the attached hardware.  Have you run the HP Support Assistant? You could also do a restore back to before the update. HP PCs - Using Microsoft System Restore (Windows 10, 😎.  If you would like further help. please provide your exact model of HP notebook. The link to assist you with acquiring that information is my above post.

[JennyYYY]

Hi @Sparkles1,

Thank you for your amazing assistants, I didn't quite reach back to the forms, but my device has seemed to resolve the problem its self. Yesterday it did a ramdom automatic restart, and the touchscreen started working again. Thanks you for trying to help me with this problem though, I really appreciate it. Have a lovely day!