HP 15 dark pixel spot and growing black lines

[vk2020]

Recently a black spot appeared on touch screen and now along with black lines are growing. I tried to rub and put it at one side with a pencil eraser but its not working.

[Dragon-Fur]

@vk2020 

It sounds like the screen seal might have been breached.

If that is the case, rubbing on the screen won't help and might even accelerate the damage.

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[vk2020]

Hi 

First of all Thanks for the quick revert.

I checked the given link, no new updates available so system is updated. Also there are no visible signs for damage or cracks on the screen.

VK2020

[Dragon-Fur]

@vk2020 

Take the computer to a local technician / repair house and ask that the device be examined.

OR

If the device is in Warranty, contact HP Support.

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[vk2020]

Hi 

Thanks, really appreciate your help.

I have to take the laptop to service center as there is no other option  available. There is no way to contact someone from HP support for basic evaluation unless notebook is in warranty or  have any of their paid support plan. Even their facebook page is managed by bots. After entering product details on website, option of opening case or any form of contact is not available.

My next purchase is definitely not going to be HP .

[Betty0610]

@vk2020

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!