HP 15-db0016nm Graphics card issue

[MineSlash]

Hello, 

I bought my new laptop 2 days before and I have some problems with Graphics card.

After I installed the original Windows 10 Pro, I've downloaded the drivers. Everything was fine except the graphics card driver. Inside Device Manager there was a little yellow triangle at my my graphics card. I updated it with Windows Update but the yellow triangle was still there. Later I downloaded AMD's Auto-detect tool but the same result was. After that I updated the whole Windows 10 to v1809 and finally the yellow triangle gone. I tried CS:GO on my new laptop and there was a lot or FPS Drops. I thought it's because of my Graphics card, so I downloaded a GPU Miner to test it (I won't mine on laptop, I just downloaded it to test GPU). When the miner start using GPU, then the laptop got blue death with VIDEO TDR Failure (atikmpag.sys). I tried to uninstall the Graphics card driver in Safe boot and install the exact driver from HP's site for v1809 Windows, but same result. What can I do to fix it?

Processor: AMD Ryzen™ 5 2500U, 2-3.6 GHz (4 cores, 8 threads)

RAM: 1x 4 GB DDR4-2400 SDRAM

Graphics card: AMD Radeon™ Vega 8 Graphics

Windows version: the latest (v1809)

[G0el · Accepted solution]

Hi,

I believe you have a graphics driver update from HP located here: https://support.hp.com/gb-en/drivers/selfservice/hp-15-db0000-laptop-pc/20395843/model/23116373 .  When I ran the AMDCleanupUtility in Safe Boot Mode and uninstalled my previous driver and installed the HP one, it seemed to work fine. I was running Windows v1803.

You could try AMD's latest driver, Adrenalin 2019 Edition (https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-desktop-processors-radeon-vega-g...), I have been using the Ryzen 5 2400g drivers for my Ryzen 5 2500u.

[MineSlash]

Hello,

Thank you for your answer. I am using HP's Graphics card driver and seems everything works fine.