HP 15 notebook screen display washed out

[Pebblesbuff]

The screen display is so washed out it is almost impossible to read.  My resolution is set to the recommended 1366 x 768, and the brightness is at the lowest setting.  I've tried updating the drivers, but nothing seems to help.  Any suggestions?

[praveen196]

@Pebblesbuff Welcome to HP Community!

I understand that you are facing issues with screen display issues.

Do not worry. I will try to fix the issue.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

1. Click Check for updates and messages to scan for new updates.

1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
2. Click the update name for a description, version number, and file size.
3. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

If the issue still persists, please try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Pebblesbuff]

Thanks, but I did that.  What fixed it was updating and resetting the Intel Graphics drivers and software.

[praveen196]

@Pebblesbuff

We are glad to know that the issue is resolved.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!