HP 17.3 inch Laptop PC 17-c3000 (767L6AV) can't reach 3440x1440 with Acer Nitro 34" model EDA343CUH

[MarcoConte]

My HP 17.3 inch Laptop PC 17-c3000 (767L6AV) can't reach the display resolution of 3440x1440 with my Acer Nitro  Widescreen Gaming LED Monitor 34" model EDA343CURH. 

My HP 17.3 has a Intel(R) Iris(R) Xe Graphics that specifies it can reach such resolution and the Acer model can also work with this resolution, but it doesn't show this option in the Windows configuration.

I am up to date with Windows Update, got the most recent Drivers from the Intel site and the most recent Acer driver in their site, I've changed the HDMI cable for a certified 8K one, but anyway it doesn't work.

The thing is that it was working fine when I bought the monitor, but since I've sent the laptop to the Costco/HP Service, it came back not working with the Acer monitor.

What can I do about it ?

Thanks !

[Garp_senchau]

@MarcoConte, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Display Settings

Right-click Desktop > Display Settings > ensure 3440x1440 is selected.

If not, check Advanced Display Settings.

Intel Graphics Control Panel

Right-click Desktop > Intel Graphics Settings.

Check if 3440x1440 is available. If not, try adding it in Custom Resolutions.

Reinstall Graphics Drivers

Uninstall current Intel(R) Iris(R) Xe driver in Device Manager.

Download the latest driver from Intel’s website and reinstall.

Test the Monitor

Try the monitor with another device to confirm it’s working properly.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[MarcoConte]

Hello Garp_Senchau, thank you for your response! 

I tried everything you proposed, uninstalled everything and I reinstalled everything again starting with the Acer display driver which I got form the Acer support site, then Intel Driver and Apps (fresh from support site), also tried the configurations except for "try adding it in Custom Resolutions", which I couldn't find neither in Intel Configuration app, nor in Windows Display Configuration.

The option 3440x1440 is never listed as an option.

What else could I try ?

Thanks again.

[Garp_senchau]

Hey @MarcoConte,

Thank you for your response

Unfortunately, your device supports a maximum resolution of 1920 × 1080."

Here are the display specifications:

43.9 cm (17.3 in), white light-emitting diode (WLED), eDP, flat (3.5 mm), narrow bezel, 250 nits
Full high definition (FHD) (1920 × 1080), ultrawide viewing angle (UWVA), 45% NTSC, antiglare
High definition (HD+) (1600 × 900), standard viewing angle (SVA), 60% NTSC, antiglare
HD+, SVA, 60% NTSC, BrightView

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,