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03-08-2021 01:34 PM
Can someone please help with this. It happens not just in Outlook. Notice when I click from one email to another there's a distortion, a double vision blur, that happens for a few seconds. Anyone else see this before and anyone know a fix? This is a brand new laptop and has persisted through multiple updates. It seems there's a hardware video screen issue but I cannot say for certain.
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03-12-2021 06:49 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer. If the issue persists, follow next steps.
Reset Internet Explorer settings:
- Close all open windows and programs.
- Open Internet Explorer, select Tools > Internet options.
- Select the Advanced tab.
- In the Reset Internet Explorer Settings dialog box, select Reset.
- In the box, are you sure you want to reset all Internet Explorer settings?, select Reset.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
03-19-2021 02:09 PM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee