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‎03-03-2021 10:04 AM

HP Recommended
Product: HP 22 eb external monitor
Operating System: Microsoft Windows 10 (64-bit)

Connected my existing HP 22 eb external monitor to a new laptop. The laptop dings, recognizing the monitor but it does not display anything.

4 REPLIES 4

‎03-03-2021 12:35 PM

HP Recommended

@PJ-MBF 

 

How do you connect them ? Can Windows detect your new monitor ?

 

Regards.

BH
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‎03-03-2021 01:43 PM

HP Recommended

Yes - the laptop recognizes the monitor. Connected monitor to Dell laptop (VGA to DP cable) through a Lasuney multi-function port. Also tried to connect monitor directly to laptop. It recognizes but no display.  

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‎03-03-2021 10:46 PM

HP Recommended

@PJ-MBF 

 

The monitor has following INPUT ports

 

Inputs
1 VGA
1 DVI-D

 

What is your Dell laptop ? Doe it have HDMI port ? If yes, all you need to a direct cable HDMI - DVI Otherwise, please post back which ports your Dell machine has ?

 

         https://www.officeworks.com.au/shop/officeworks/p/comsol-hdmi-male-to-dvi-d-male-cable-1m-cohddm01

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-04-2021 07:31 AM - edited ‎03-04-2021 07:56 AM

HP Recommended

Yes - you are correct about the monitor outputs. The Dell laptop however has only one USB-C port. As I mentioned in my previous post I am using a cable that has a VGA (connection to the monitor) to DP (connection to the multi-port hub). The Hub has a DP input and connects to the laptop through the USB-c port.  

 

I have also tried connecting directly - VGA out to USB-c input - and the laptop recognizes the monitor but I still cannot get the monitor to display with that direct connection.

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