HP 22er no longer is recognized or displays on HP Spectre laptop

[jeremy1231]

My 22er monitor has been great and working well. My son-in-law had an HP 22cwa display that wasn't working for him and asked me to see if I could find out why. I connected it to my HP Spectre laptop and it didn't work for me either. When I reconnected my 22er monitor it now doesn't work. When I plug in the HDMI it does wake the monitor but then doesn't recognize and goes to sleep. I can connect to a Samsung and Dell monitor just fine but not the 22er. I connected it to a raspberry pi and the 22er monitor works fine. I have reinstalled drivers on my laptop, and ran all of the suggested HP software to try and get this to work again but have not been successful. I know my cable is good, even though I have tried others as well as trying the VGA on the monitor and Display port on my PC, and I know the monitor works as mentioned above. Let me know what else I can do.

[Beeorchid]

I have a similar problem (same cause, different manifestation), but with a HP Envy laptop, product ID 00325-96105-62169-AAOEM running under Windows 10 64-bit.  I connected a different monitor rather than my usual HP22er monitor.  The other monitor was a new HP M22f and and the screen was very 'washed out' (lines round the edges of MS Office products not there, poor quality to the letters, gridlines in Excel invisible even though the same document was showing fine on the laptop screen.  I sent back the new monitor and plugged in the old monitor (HP 22er) and behold, the 22er has the same problem as the M22f.  I have done a full clean of the laptop with CC Clean, including registry, but to no avail.  I hope you can help as the monitor is giving me migraine-like symptoms.

[A_Gayathri]

Hi @jeremy1231, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP 22er no longer is recognized HP Spectre laptop

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Reconnect, the power cable, keyboard, mouse and then monitor, and then power on the PC.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please check and update Windows and HP support assistance drivers 

And update Bios and other drivers please click on the link. to update the drivers. 

Please run the Hardware test on computer   HP PCs - Testing for hardware failures

Click here to HP PCs - Using two or more monitors with one computer (Windows 11, 10)

Click here  to HP PCs - Connecting to a wireless monitor or smart TV (Windows 11, 10)

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[jeremy1231]

I have followed the procedure you have listed and still have the same results. The display awakes from sleep when I reconnect to the laptop but then goes straight to sleep mode.

[A_Gayathri]

Hi jeremy1231,

Thank you for your reply, please follow the below link

HP Notebook PCs - Using sleep or hibernation to save battery Power

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jeremy1231]

The HP 22er monitor is going to sleep not my laptop. The HP 22er monitor awakes from sleeping when HDMI cord is plugged into my laptop but will then enter sleep mode while my laptop doesn't recognize the monitor in which it used to.

[A_Gayathri]

@jeremy1231,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!