HP 2311x won't open Menu

[theValen]

I came home today, turned on my computer and got a message on my HP 2311x LCD moniter that said "Check Video Cable." Last night it worked just fine, but all of a sudden its not working. When the status pops up I can't press the Menu button or the other buttons exept the Power Button. I have tried resetting the monitor multiple times and hasn't worked for me yet. I am using a DVI-D cable to connect it to my GPU, in which the status says the DVI port is active. Im just confused and don't know what to do.

[MKazi]

@theValen

Thanks for reaching out to us on HP Forums.

I understand that you have an HP 2311x 23-inch Diagonal LED Monitor connected using a DVI-D cable to your PC. I read that there is no display on the monitor and it says "out of range". Not to worry, I'll be glad to assist you with this case.

I would like to know the following information to assist you better:

• Did any software changes or updates happen on the computer recently?
• Have you tried connecting the monitor to another computer (if available)?

During my research, I found that the Input Signal Out of Range messages indicates the monitor does not support the input signal on the video card, because its resolution or refresh rate is set higher than the monitor supports. Change your video card settings to a lower resolution or refresh rate. Restart your computer for the new settings to take effect. 

 OSD Lockout — The OSD can be enabled or disabled by pressing and holding the Menu button on the front panel for 10 seconds. If the OSD is locked, the warning message OSD Lockout appears for 10 seconds. ◦ If the OSD is locked, press and hold the Menu button for 10 seconds to unlock the OSD. ◦ If the OSD is unlocked, press and hold the Menu button for 10 seconds to lock the OSD. 

Click here to access the user guide for your HP monitor.

Hope this information helps. Keep me posted for further assistance.

Cheers! 🙂