• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
HP 24-g020
Microsoft Windows 10 (64-bit)

So I purchased this PC brand new and have kept in in tip top shape.  My touchscreen driver disappeared 2 years ago after an update and never came back and have never been able to access it.  I even paid geek Squad to come to my house to confirm I was correct in that I have receipt that shows I bought a touchscreen HP as well as the HP website auto detects it as a touchscreen AIO.  I gave up on that ordeal and moved forward, but now I am seeing that my camera driver has disappeared and I cannot access the replacement driver download from your website because it is not offered in your software/driver download section for my device, even when auto detected by your website.  So, I therefor have concluded that your company is literally disabling the functions of the device that I bought from you legally....How are you legally allowed to just "remove" drivers that pertain to select hardware components in the PC that I paid my hard earned money for.  I sure hope someone at HP can answer this question, because I guarantee that I am not the only customer who feels this way right now.  And right when Dell has bought VMWare and has started DELL EMC....Come on HP!!!!  Don't piss on your hard working customers who purchase your equipment because you want to up your ante with Dell and start focusing more on the corporate sector.  Guess what?  They already have the Fed account, can I please have back my Touchscreen Driver and Camera Driver that I paid for originally a few years ago?  Wouldn't what your doing be sorta like robbery? Digitally?  I would greatly appreciate a response or at least a download link to my specific devices drivers that have been removed during HP updates. These updates have been performed through Hp Support Assistant.

1 REPLY 1
HP Recommended

@Kraken84

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.