• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-01-2022 02:40 PM - last edited on ‎06-01-2022 02:58 PM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a 5 new HP250 G8's that we have shelled out to employees.  They are all experiencing the same issue.  When connected to 2 external displays, at inconsistent times, the screens freezes and becomes unresponsive for 10-20s.  We have had 1 monitor plugged directly into the HDMI port and the other off of a USB-C dock.  Below are some docs and monitor info.  Anyone run into this?  Is it not possible to have this connected to more than 1 display?

 

Docks:

  • Kensington USB 3.0 Universal Dock Station (MFG.PART: K33972US)
  • StarTech.com USB 3.0 Docking Station Dual Monitor HDMI & DVI or VGA, 6x USB (MFG.PART: DK30ADD)

Monitors that have been used - All are 1920*1080 @ 60 Hz  (the refresh rate has been adjusted down where possible, no change)

  • HP P240av
  • Dell P2414H

 

Monitors have been attached VGA, HDMI, DP, and DVI combinations.  We have run both off of the dock, and 1 off the laptop, and 1 on the dock.  All combinations are consistent.  I have let Speccy run on the machines, and nothing is overheating or maxing out.

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.