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‎12-18-2019 06:34 AM

HP Recommended
Product: HP 255 G6 Notebook PC

I have had a HP 255 G6 Notebook PC for a while now. Is it right that whilst it has a DVD drive built in it does not have any video player software installed. If not, what am I missing. If so does anyone have any recommendations? Thanks in anticipation.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2019 09:00 AM

HP Recommended

You're very welcome.

 

Sorry that didn't work.

 

The only other suggestion I can offer if you have not done so already, would be to use the Cyberlink software found on your notebook's support page...

 

This package provides the CyberLink Power Media Player Software for the supported notebook models running a supported operating system. CyberLink Power Media Player Software enables users to view Blu-ray discs (BD) and DVDs and supports a wide variety of video and audio formats.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79320.exe

 

https://support.hp.com/us-en/drivers/selfservice/hp-255-g6-notebook-pc/15932854

View solution in original post

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7 REPLIES 7

‎12-18-2019 06:47 AM

HP Recommended

Hi,

Personally I use VLC as it reads nearly all formats and is free.

https://www.videolan.org/vlc/index.html

 

hope it helps,

David

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‎12-18-2019 07:05 AM

HP Recommended

Hi, @Malcolm81 

 

I have shared a link to my Skydrive folder below.

 

https://1drv.ms/u/s!ApMb5dJXSS-Dggen6t_Lt2eggvfZ?e=6OhMSJ

 

Since your notebook came with a DVD, see if the HP Cyberlink software works for you.

 

It works on several of my HP desktop and notebook PC's running on W10

 

Download, unzip and run the zip file labeled sp75514

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‎12-18-2019 08:18 AM

HP Recommended

Thanks David,

I did install it and tried it with 3 DVDs - couldn't get any to play properly - different symptons with each one!

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‎12-18-2019 08:23 AM

HP Recommended

Many thanks Paul. 

 

I have downloaded, unzipped and installed it but get a message 'PowerDVD12.exe has stopped working'. So I guess it's not compatible with my system. My experiences so far support my feeling that it would have been sensible for DVD playing software to have been preinstalled on the laptop!

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‎12-18-2019 09:00 AM

HP Recommended

You're very welcome.

 

Sorry that didn't work.

 

The only other suggestion I can offer if you have not done so already, would be to use the Cyberlink software found on your notebook's support page...

 

This package provides the CyberLink Power Media Player Software for the supported notebook models running a supported operating system. CyberLink Power Media Player Software enables users to view Blu-ray discs (BD) and DVDs and supports a wide variety of video and audio formats.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79320.exe

 

https://support.hp.com/us-en/drivers/selfservice/hp-255-g6-notebook-pc/15932854

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‎12-18-2019 09:14 AM

HP Recommended

Thanks again Paul, that did the trick.

Malcolm

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‎12-18-2019 09:17 AM

HP Recommended

Anytime, Malcolm.

 

Glad to have been of assistance.

 

Paul

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