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‎04-05-2020 08:16 AM

HP Recommended
Product: HP 255 G7 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I am unable to get scrolling to work on my G7 255. It is running Windows 10 1909 and the Synaptics driver is 19.5.35.50.

I know multi touch is working as I can double tap for right click but I can not get it to scroll at all. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2020 09:17 AM

HP Recommended

Replying myself as i have managed to fix it, but maybe it will help someone else.

I found this post.https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Synaptics-touchpad-settings-pan... but running the app failed but it said to uninstall the driver. I uninstalled the driver via device manager and rebooted and then it all worked.

View solution in original post

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1 REPLY 1

‎04-05-2020 09:17 AM

HP Recommended

Replying myself as i have managed to fix it, but maybe it will help someone else.

I found this post.https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Synaptics-touchpad-settings-pan... but running the app failed but it said to uninstall the driver. I uninstalled the driver via device manager and rebooted and then it all worked.

Was this reply helpful? Yes No
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