HP 3D driveguard

[qw3]

I can not enale HP 3D driveguard. what I do?

[Echo_Lake]

@qw3

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you're unable to create a folder and keys are not responding correctly. 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Are you getting any error message or code while creating a folder?
• When was the last time keyboard worked fine?
• Have you made any hardware/software changes?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Let's try:

• Navigate to the location where you want to create the folder. ...
• Hold down the Ctrl, Shift, and N keys at the same time. ...
• Enter your desired folder name. ...
• Navigate to the location where you want to create the folder.
• Right-click on a blank space in the folder location. ...
• Select New then Folder from the contextual menu.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[qw3]

All option i have tried.

• Are you getting any error message or code while creating a folder?  Nothing
• When was the last time keyboard worked fine? 2 month before
• Have you made any hardware/software changes? yes. I've  reinstalled OS. But after OS installed, i dont  have any create new folder issues. Last 2 month i have this issue.

Thanks

[Echo_Lake]

@qw3

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. This sounds like software related problem as you've performed relevant troubleshooting steps reinstalling the OS should have taken care of this creating folder issue. 

Have you tried this method:  Right-click on a blank space in the folder location or on the windows desktop

Hope this helps! Keep me posted for further assistance.

[qw3]

Please see attached snap. So far i didnt get solution. 

Thanks

[Echo_Lake]

@qw3

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. As per the attached picture this sound like windows operating issue. 

By reinstalling, Windows operating system might resolve this issue: Click here

Note: Before initiating system recovery back up your files and data.

Keep me posted for further assistance.

[qw3]

Instead of reinstalling OS any other solutions we have not?

[Echo_Lake]

@qw3

Thank you for posting back. 

As its Operating system related issue, performing system factory reset is the best solution for this "folder" issue.

Keep me posted for further assistance.

[qw3]

All problem (Bluetooth issue, new folder creating issue) are solved by reinstalling all software from recovery manager. This we can try or suggest.

[Echo_Lake]

@qw3

Thank you for posting back 
Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Tip: after system recovery please keep the computer software up to date by checking updates on regular bases, 

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Also, Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!