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Puruke
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HP Active Pen not working

HP ENVY x360 Convertible 15-ds0062no
Microsoft Windows 10 (64-bit)

Hi, I recently ordered the HP Active Pen and today the package arrived, I tried to get it to work but no help.  Any suggestions?

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HP Active Pen not working

Hello, you can find here compatibilities with Active Pen: 

https://support.hp.com/us-en/document/c05166879

 

I see your computer is only compatible with the Microsoft Active Pen, 1MR94AA.. What is the pen you have bought?? 

I am former Expert from French Community, and I am doing my best to help you with your question.
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Puruke
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HP Active Pen not working

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HP Active Pen not working

It is not the same and the pen you have bought is not indicates compatible with your PC. 

I think Amazon can refund you and I recommend to you buy this one: 

https://www.amazon.de/HP-1MR94AA-Stift-silber/dp/B06XVDK7TV/ref=sr_1_2?__mk_de_DE=ÅMÅŽÕÑ&keywords=1M...

I am former Expert from French Community, and I am doing my best to help you with your question.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation