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HP Recommended
HP ENVY x360 Convertible 15-ds0062no
Microsoft Windows 10 (64-bit)

Hi, I recently ordered the HP Active Pen and today the package arrived, I tried to get it to work but no help.  Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It is not the same and the pen you have bought is not indicates compatible with your PC. 

I think Amazon can refund you and I recommend to you buy this one: 

https://www.amazon.de/HP-1MR94AA-Stift-silber/dp/B06XVDK7TV/ref=sr_1_2?__mk_de_DE=ÅMÅŽÕÑ&keywords=1M...

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

View solution in original post

3 REPLIES 3
HP Recommended

Hello, you can find here compatibilities with Active Pen: 

https://support.hp.com/us-en/document/c05166879

 

I see your computer is only compatible with the Microsoft Active Pen, 1MR94AA.. What is the pen you have bought?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

HP Recommended
HP Recommended

It is not the same and the pen you have bought is not indicates compatible with your PC. 

I think Amazon can refund you and I recommend to you buy this one: 

https://www.amazon.de/HP-1MR94AA-Stift-silber/dp/B06XVDK7TV/ref=sr_1_2?__mk_de_DE=ÅMÅŽÕÑ&keywords=1M...

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.