• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-20-2024 01:39 AM

HP Recommended
Product: HP All-in-One 24-dp0813no Bundle PC (31R03EA)

Hello everyone,

 

I got an HP All-in-One 24-dp0813no PC and my Display Panel is damaged. I would like to buy a replacement panel but I can not find the spare part number in the service guide. The frame is fine, it's just the LCD Panel that I need. Does anyone know where to find it?

 

Thanks.

Category:
1 REPLY 1

‎08-20-2024 03:35 AM - edited ‎08-20-2024 03:37 AM

HP Recommended

Go to the below site and enter your serial number
https://partsurfer.hp.com

Look for the part you need 

Once you find the part number you can search the internet for a vendor. Amazon, eBay, AliExpress, all have their own search engines.

Display Screen: Screens can have OEM parts such as LG, Samsung, etc. An HP part number may include the OEM screen plus mounting hardware which makes it easier to replace but sometimes harder to find if the system is older than a few years.

When you search for the part number be sure to include AliExpress as most screens are made in Asia. To find disassembly video try this

For more information read this article on how to find parts.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.