HP Camera Grainy on Zoom

[tdoneill]

I've started using Zoom and my picture looks grainy and my face is really reflective when I add more light.  I looked at old threads but they are from 2018 so I don't trust the links.   The computer came with a basic camera app.  Do I need to upgrade the app?  Other threads say I can adjust the settings but I don't see where I can do that.

[TEJ1602]

@tdoneill, Welcome to HP Support Community!

Here's a few things that should help us resolve the issue:

• Make sure your video recording environment has good lighting.
• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.
• Use a high-speed Internet connection.
• Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

• Notebook computers: Improper Lighting and Positioning Can Cause Problems with Webcam Facial-Tracking Function

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!