HP Camera drivers not shown in Device Manager, NoCamerasAreAttached

[feliciant]

My camera on my HP ENVY x360 - 15m-dr1012dx is not working. When I open the camera app it says "We can't find your camera. If you need it here's the error code: 0xA00F4244<NoCamerasAreAttached>.

When I go on my device manager there is no Camera group there. My laptop doesn't have a switch. Camera access is turned on in settings. I did a HP performance tune up check and it is 100% system optimized and that did not work.

[Nal_NR]

Hi @feliciant ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Let's try these steps. 

  1. Are you sure your computer has a camera?

Many models of HP computers did not come with webcams.  Before you go any further, check and be sure there is a camera lens staring back at you.  You can look up the product specifications for your model for confirmation.

If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable.  Or try testing it in a different USB port or even a different PC.

2.     Look for the Kill Switch

Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam.  This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing.  If your model has a kill switch, make sure it’s switched on.

3.     Try a hard reset

When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again.  Try a power reset. 

Once detected, you should see the camera in the Device Manager.  Right-click the Start button and select Device Manager.  Expand the Cameras section to see your camera. 

TIP:  You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device.  Don’t forget to enable it later if needed.

4.     Install the driver

Sometimes Windows needs the latest camera driver for the camera to function well.  While in the Device Manager, right-click on your camera and select Update Driver.  Then click Search Automatically for updated driver software.  The latest driver is always available via Windows Update.

Hope this helps! Keep me posted for further assistance

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