HP Chromebook 11HP Chromebook - 11a-nb0013dx HP Chromebook - 11a-nb0013dx

[BiggDaddyNate]

Say hello I bought this Chromebook from Best Buy January 2021 it lasted until August 2021 and I get nothing but a black screen. I'll try to contact HP five separate occasions and it all shows and every login I have on my account every time I try to put a work order in when it was under warranty the system will crash and I never get any results I took it to have someone look at it and they said it's a motherboard problem till this day I'm still trying to get in touch with HP to honor my repairs needed but now they're showing it's out of warranty. I cannot contact an agent the bot just tells me what it wants to ask me and never gets to my problem and just circles circles circles around until it crashes again I need support for a product I bought and I cannot get help anywhere what should I do

[Dilip_18]

Hi@BiggDaddyNate,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Chromebook not booting up. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!