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‎02-09-2022 06:40 AM

HP Recommended
Product: HP Chromebook 11A G8 Education Edition
Operating System: Chrome OS

I've gotten 5 or so devices over the past week that have what I call a dead screen. When the Chromebook powers up, you can see the faint outline of the login screen, or it shows a faint glimmer of a gray screen, but nothing is really visible. Swapping screens has worked with other models, but not in these cases. Has anyone else had this issue, and is it a matter of swapping out the LCD cable or something else? 

Thanks

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1 REPLY 1

‎02-10-2022 08:42 AM

HP Recommended

I've now gotten two of the same models that have WiFi issues. They show a strong internet signal but won't connect to WiFi to even allow signing in. Powerwashing doesn't fix this issue. I hope this isn't the sign of things to come. 

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