HP Chromebook - 14-db0023dx does it support two external monitors

[georgewade7733]

HP Chromebook - 14-db0023dx does it support two external monitors where I can drag and drop between the two of them.

I got a USB C to HDMI splitter, but it would not pick up both of the exteral monitors so what I saw on one display I saw on the other. Any advice would be helpful.

[georgewade7733]

Some of the splitters I see say...

REQUIRES a USB-C port which supports "DisplayPort Alternate Mode" (not all USB-C ports/systems support Alternate Mode functionality)

So does this USB-C post do that?

[georgewade7733]

When can I expect a response? 

[praveen196]

@georgewade7733 Welcome to HP Community!

I understand that you are unable to connect the dual external monitor to the HP Chromebook - 14-db0023dx.

Do not worry. I will try to fix the issue.

Please let us know when it was working before?

Have you tried with a different adapter?

Please perform the Factory reset your Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash  Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!