HP Chromebook x360 scrolls and zooms on own

[Moocha0128]

My computer has started scrolling, zooming and acting very odd and upredictable  - no viruses not sure if  there is a display driver issue or other. Also very odd when input my serial number says its not valid. Striking ut left and right here. Please help ? Any suggestiosn ? 

[Nirvana_95]

Hi @Moocha0128 

Welcome to the HP Support Community. 

You can tap your touchpad to click, or change the direction you scroll. Here's how:

1. At the bottom right, select the time.
2. Select Settings .
3. In the "Device" section, select Touchpad (or Touchpad and mouse).
4. Change how your touchpad works:
   • Turn tap-to-click on or off.
   • Turn on tap dragging.
   • Turn touchpad acceleration on or off.
   • Swap your primary mouse button, if you use a mouse.
   • Adjust how quickly your pointer moves: Move the sliders next to "Touchpad speed" or "Mouse speed."
   • Choose type of scrolling: Turn off Reverse (swipe up to move the page up). Turn on Reverse (swipe up to move the page down).

Fix touchpad problems

If your touchpad stops working, try these steps:

• Make sure there is no dust or dirt on the touchpad.
• Press the Esc key several times.
• Drumroll your fingers on the touchpad for ten seconds.
• Turn your Chromebook off, then back on again.
• Perform a hard reset.
• If you have more than one account on your Chromebook, delete the account that has problems with the touchpad, then re-add the account.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Moocha0128

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[JessikaV]

Hello,

Notebook key sticks

If a key sticks in the down position, removing and cleaning the key might solve the issue.

CAUTION: Do not perform this step if the computer is under warranty. Contact HP to have the computer serviced before removing a key. If you damage the keyboard, the warranty might not cover the repairs.

How to Fix Stuck Keys on HP Notebooks

This video shows you how to fix stuck keys on your HP Notebook. If you find that a key is stuck and you are unable to type in the desired manner, contact HP if your device is under warranty or if you are unable to remove the keys. Otherwise, follow the steps in this video to clean the keyboard and resolve the problem.

If the computer is no longer covered by the warranty, try removing and cleaning the key.

1. Turn off the notebook, and then disconnect the AC adapter.

2. If your notebook has a removable battery, remove the battery.

3. Insert a flat plastic pry tool under the top or bottom edge of the key, and then gently pry up on the edge of the key.

   CAUTION: To avoid damaging the pad under the key, insert the flat plastic pry tool only 1/8 inch under the edge of the key.

4. Use a cotton swab to clean the key and its slot in the keyboard. Use compressed air to remove dirt or other debris.

   

5. Replace the key by snapping it back into place.

   NOTE: Longer keys, such as space and enter, probably include a small metal rod for support. Make sure that you insert this rod into the key before replacing the key.

   

   If the computer is under warranty, if a key cannot be unstuck, or if the keyboard does not have keys that can be removed, have the computer serviced.

   JessikaV
   HP Support Community Administrator