• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎09-20-2021 02:18 PM

HP Recommended
Product: HP DV6 1243cl
Operating System: Microsoft Windows 10 (64-bit)

I have and old HP DV6 1243cl laptop, recently I lost the "video / image" even the BIOS image at startup.

The laptop works fine, I attach a 2nd y 3rd video (HDMI and VGA) and works ok, the BIOS is updated (F.44).

The HP logo behind the screen are illuminated and after to many (many) Win+Ctrl+Shift+B (video re-init)  the image appear - is the only way that I can found to recover the image - 

Some suggestions?

Thanks in advance!

Diego.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2021 08:49 AM

HP Recommended

@DLema 

Sounds like the screen is failing and all you can do about that is pay a LOT of money to get it replaced.  Not something you should attempt yourself.  HP will not do this for you because they only do repairs on laptops that are still in warranty.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-21-2021 08:49 AM

HP Recommended

@DLema 

Sounds like the screen is failing and all you can do about that is pay a LOT of money to get it replaced.  Not something you should attempt yourself.  HP will not do this for you because they only do repairs on laptops that are still in warranty.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎09-21-2021 11:37 AM

HP Recommended

Thanks you very much for your response!

(I have the same impression), bad news, I like it a lot this old laptop ;(

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.