HP ENVY 15 (2020) Screen Problem

[dimitarivanov02]

Hello,

I have HP ENVY 15 (2020) with Intel Core i7-10750H, Nvidia RTX 2060 Max-Q and 4k OLED display. My problem is with the screen, because when I put something on the screen, there are some pink parts at the background. I cannot understand where the problem is, because I have reinstalled and updated my graphics driver, but I have still this problem.  In the photographs you can see the problem.

[praveenbv]

Hi@dimitarivanov02, Welcome to the HP Support Community!

Apologize for the issue with the display. We understand it's a new notebook lets try a few troubleshooting steps to fix the issue.

BIOS downgrade is not an option?

Tried Adding the game to High performances in the Nivida control panel?

Download GEFORCE EXPERIENCE updates the gaming drivers.

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

Press the Windows key and G to open the Game bar.

In the game bar, click Settings.

Click the check box next to the game title to enable Game Mode for that game.

Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted. 

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Have a great day!