HP ENVY 17-CG0511

[Bichi]

About 2 years ago I've bought laptop HP Envy. It worked very well. Unfortunately, I hit the screen touch glass. The glass screen cracked in one point and i can't use touch screen.  I can see everything on the screen just can't use the touch option. Where can I repair this laptop?

[ub6424 · Accepted solution]

Hello @Bichi 

You should have it serviced by a professional notebook (chip level) repair store. 

- Forward Maintenance and Service Guide to the repair store

- To order HP spare parts -> HP Partsurfer or (internet) aftermarket

In your case:
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

- The internal display cable from motherboard to screen has to be checked or replaced

- The screen has to be replaced

- General cleaning ...

Good luck