HP ENVY Notebook 13-ab0XX display connection might be limited issue with Dell UltraSharp U2719DC

[Saad12-_]

Hi, 

My Hp envy 13 laptop has USB-C and according to specs, it should output display from that port. I have bought a new Dell UltraSharp U2719DC monitor, but the windows give this message upon the connection:

"Display connection might be limited"

It is a USB-C to USB-C connection. I have updated all the drivers and windows. I have installed all the latest drivers but I am unable to get a display. 

Looking forward to your reply?

Kind regards,

Saad

[banhien]

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@Saad12-_ wrote:

... My Hp envy 13 laptop has USB-C and according to specs, it should output display from that port.

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@Saad12-_ 

What is your HP ENVY Notebook 13-ab0XX  ? For example

        HP ENVY - 13-ab002na

Your machine probably uses similar hardware which shows it only has 1 USB 3.1 Type-C™ Gen 1 port and this fort does not  support video out.

Regards.

[Saad12-_]

Hi Banhien,

It is HP ENVU 13-ab021nd, and I have used the same port to connect to 2 displays via a dock. Now I even tried with the dock, this display doesn't work. 

Regards,

Saad

[banhien]

@Saad12-_ 

Its specs

             https://support.hp.com/sk-en/document/c05336078

Same deal. I can't explain why it worked before.

Regards.