HP ENVY OVERHEATED AND HAS WARPED BEYOND BELIEF!!!!

[TamelaGav]

I baby my laptop because it's my bread and butter, never dropped, never left in extreme conditions, but now, it has suddenly become warped and I can barely open or close it.

I see this is happening to A LOT of HP ENVY AND HP PRODUCT USERS.  This is not acceptable!  I am still paying it off.  I googled it and was so disappointed to see this is a common problems.  Please call me or email me at [Personal Information Removed].  Support PLEASE!

[Dragon-Fur]

@TamelaGav 

Welcome to the HP User Community.

I am sorry your computer is not working properly.

Do not try to close the case in this condition - the damage won't get better and it could certainly get worse if you break the hinges.

Side Bar...

Please be aware that including private information here in our very public Community can draw the wrong kind of attention.  Do not answer any solicitations from anyone you do not know.  HP will never cold-call you nor will HP Support ever answer an email request to open a Support case.  Not.

OK...

Start

It is possible that the heating and warping is the result of a failed, bloated battery.

If that is the case, the only solution is to remove the damaged battery from the computer and replace it.

If nothing else in the case has been damaged, replacing the battery will resolve (fix) the problem.

Things that are the Battery

All batteries die, some do so quietly and some first inflate and then fail.

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Reminder:  Do Not post the serial number or any private information in the Community – we are a public resource.

OR

Open Support Home

Enter the full model name

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

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Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

NOTE: The online database results do not impact the actual contract.

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If you choose to repair the computer on your own,

If the source of the problem is a bloated / failed battery,

Read the following and decide how to proceed.

Open

HP ENVY 17m Laptop PC HP ENVY 17 Laptop PC - Maintenance and Service Guide

The part number and the repair procedure are located on Page 28

Description Spare part number
Battery, 3-cell 55Whr 4.8Ah LI LK03055XL-PR 916814-855

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ENVY - 17m-ae111dx 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[TamelaGav]

There is a deeper underlying problem with the design of the HP Envy.  I took it to a repair shop and just had the battery checked and the battery is fine.  I had to pay $435.00 plus tax to have it checked out, have the damage done by the overheating repaired and major parts replaced.  The computer expert found no reason why it was overheating and warped, why the cooling fan malfunctioned, and why the back overheated, warped and detached. 

It is obviously a flaw in design and the unit model should be recalled!  It's all over the internet that these computers overheat and warp.  Not fair to the consumers!!!!!  Please reimburse or replace my $1300 computer that I am STILL PAYING OFF!

[Dragon-Fur]

@TamelaGav 

I am glad the damage is repaired.

We cannot make promises, enact Warranty repairs, or provide service or refunds.

Ours is a user community - owners and users of HP tech.

I can - and will - send your concerns to our Review board.

Request for Review – Please Read

I have submitted a request to our Community moderators for a review your question / concern.

Worth Noting

• Our Community is not an HP business group.
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• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

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• Posting personal information at a public site is NOT a good idea.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Betty0610]

@TamelaGav

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!