-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP ENVY Touchsmart 15 Notebook PC broken screen model number

Create an account on the HP Community to personalize your profile and ask a question
07-19-2017 08:42 AM
Hi
I have an HP Touchsmart 15 Notebook PC, I accidentally broke the screen of it and I wanted to find exact screen model number so I can order it.
I tried finding my notebook in http://pro-psurf-web-glb.austin.hp.com but no luck of finding my exact notebook model number.
Can some one please help me to find my screen type and its model so I can order a new screen?
My notebook details are as follows:
HP ENVY Touchsmart 15 Notebook PC
Model:15-j113ea
Where can I find the product or the model number of its screen?
Thank you.
Best Regards
Achila
Solved! Go to Solution.
Accepted Solutions
07-20-2017 01:18 PM
Greetings @Achila85,
Thanks for the post.
I understand that you are looking to know the part number of the display on your computer, is that right?
Kudos to you for doing a lot of research.
Not to worry, I will be glad to assist you.
Have you checked the service guide of your computer on HP Website?
Request you click here for the service guide of your computer.
Refer to page number 55 for the compatible part numbers for the display of your notebook along with the procedure to replace the screen.
Personally, I would recommend you take the computer to any authorized service center or contact our phone support for any service options available for your computer.
Let me know if this helped.
Chimney_83
I am an HP Employee
07-20-2017 01:18 PM
Greetings @Achila85,
Thanks for the post.
I understand that you are looking to know the part number of the display on your computer, is that right?
Kudos to you for doing a lot of research.
Not to worry, I will be glad to assist you.
Have you checked the service guide of your computer on HP Website?
Request you click here for the service guide of your computer.
Refer to page number 55 for the compatible part numbers for the display of your notebook along with the procedure to replace the screen.
Personally, I would recommend you take the computer to any authorized service center or contact our phone support for any service options available for your computer.
Let me know if this helped.
Chimney_83
I am an HP Employee