HP ENVY convertible: screen doesn't automatically flip

[thebigbosh]

Hi all, couple of problems recently with my HP Envy that trusty google doesn't seem to help me with. First off: screen doesn't auto-rotate when flipping the screen. 

It definitely used to do this, and it used to question whether to change into tablet mode too. Now, not!

In display options in settings there should be an option for auto-rotate but there isn't the option at all. Some others that have had this issue had theirs greyed out. I simply don't have the option. I've been through all the graphics and display settings and don't see it anywhere. 

Now, normally on a windows PC, Ctrl-Alt-down cursor should flip the screen. Not happening on this PC, in fact none of the cursor flips seem to work.

The only way to flip the screen when folding the PC is by going into display settings, selecting the drop down for orientation and changing it. And if you're already having to do that in one orientation, you then need to physically turn the laptop over to see it in the orientation you've just changed to. Cumbersome and annoying!

Anyone got any tips of how to resolve this please?

Thanks

[Jeet_singh · Accepted solution]

@thebigbosh,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you have an HP Envy X360 notebook. I read that the laptop screen does not automatically flip. Not worry, I'll do my best to help you. 

For better clarity and to assist you correctly, I would require more information regarding this:

• Does the switch between desktop mode and tablet mode work correctly?

To answer your question the tablet mode may get disabled because of an update due to numerous reasons.

• The Intel Integrated Sensor Solution Driver which is a key driver to keep it enabled and to disable the keyboard may get disabled.
• The switch from tablet mode to desktop mode may not work correctly after the update sometimes.
• Also, It would be impossible to pinpoint which update causes this action as it could be a bunch of cumulative updates or one specific update that causes this.

• Besides these updates which cause this to happen can vary as well.
• Sometimes it could be that the issue is hardware related, with the sensors not working correctly and the Windows updates could be coincidental.

For now, please try these steps:

Go to control panel

2. Go to Display

3. Go to Adjust Resolution

4. Be sure "Allow the screen to auto-rotate" is CHECKED.

If this does not work then try this link:  HP Notebook PCs - Switching Between Tablet Mode and Desktop Mode (Windows 10)

Also, uninstall the keyboard in device manager and restart the computer.

Solution 1:

The keyboard in Windows 10 has an automatic detector to disable the keyboard and the trackpad as soon as it becomes a 'tablet'. To access it go to the following menu items:
Control panel (NOT SETTINGS) -> Keyboard (use icons) -> Keyboard Lock -> Auto-Lock the keyboard and touchpad (recommended)
You can use these settings to disable the keyboard in tablet mode.

Solution 2: 

The computer's display does not automatically rotate when shifted.

Please refer to the following steps to enable the rotation feature on the computer:

1.          Fold the computer into tablet mode.

2.          Swipe in from the right side to open the Action Center.

3.           Tap Rotation lock to enable this feature.

Solution 3:

• If it does not please perform a complete system recovery again to factory settings.
• Then install the latest version of HP support assistant.
• Please perform all Windows update again.
• Then update the Intel Integrated Sensor Solution Driver from  https://support.hp.com/us-en/drivers and follow the on-screen instructions.
• Please run the Intel driver utility and update it from the Intel website.
• Also, ensure that you have the latest bios update by running HP support assistant.
• This should do the trick for you if there is no hardware issue with the computer.

Solution 4: 

Go to Device Manager > System devices > Intel Integrated Sensor Solution and ensure that the driver is enabled.

Solution 5:

Goto path -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation

Check the value of Enable file if it is 0 rotation will be OFF, if 1 rotation will be ON.

Restart and Auto rotation will work. 

Note: The lock rotation button in display settings will still be disabled

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,