HP ENVY x360 15 Drivers (Ryzen)

[492ryhajsn]

Hi!

I am wondering when HP is going to release new GPU Drivers for the HP ENVY x360 - 15-bqxx.

The drivers on the website (https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-bq100-x360-convertible-pc/16851053/model...) are, since I bought the laptop, still from 20 Nov. 2017.

6 months later and still no updated GPU Drivers from HP? Is this what to be expected from that 'Ryzen power' your ads and commercials showed?

[Huffer]

AMD released a new set of drivers in late February. Are you having some particular problem you think would need new video drivers? 

[492ryhajsn]

Well I luckily managed to fix/bypass some issues myself as I'm not your standard consumer and have a more techincal background. Can't imagine what it's like for a 'non technical consumer' using this laptop out-of-the-box.

> Laptop randomly crashing/rebooting - Fixed by reinstalling the OS without any HP Software.

> Unable to view any media (Youtube/Twitch/Netflix etc) due to crashes/reboots/blue screen - Fixed by disabling Hardware Acceleration in browser and Windows 10 itself.

Currently I'm having another issue that involves the screen turning black for roughly 15 seconds while everything slows down in the background (visible by lagging mouse cursor).

I've removed anything HP related, followed many tutorials on how to fix it myself, including messing around with .inf files to force various drivers without success.

Since Jan. 17 2018 there have been 8 AMD Adrenalin Driver updates released which I've seen nothing about from HP sadly.

[Huffer]

If you are technically inclined perhaps you know you can install those AMD drivers without waiting for HP to repackage them. If you cannot force install the drivers it may be they are not intended for your hardware. HP evaluates new driver issues by the OEM to decide if there is anything in them requiring an HP update and it does generally take a couple months. What you have going on sounds like a bit more than an out of date driver. Have you made a warranty claim? 

[gsoul5005]

Try this - >https://www.catalog.update.microsoft.com/Search.aspx?q=23.20.841.1024

The latest stable driver for RR from windows.. am using it... Very stable.

But u still need to disable hardware acceleration.... Been running for weeks without crashes or issues

To install.. Extract the cab file (with winrar or 7zip)
Goto Device manager and update the display adapter. Manually locate the inf in the extrated folder.
After driver is installed .. 
install ccc from the extracted folder.. there should be ccc2_install.exe .. Double click and install.. DONE!!

[K41N_of_2358]

Hi Provost, 

Im having similar issues where once a day, at least, my laptop is generating a green screen error where the machine hands on it then force reboots. All of my research has pointed to that it has to do with the Drivers being out-dated. Your suggestion of a Warranty Claim for a Driver issue sounds a bit extreme.

Is there a specific reason why you suggested that route??

[Huffer]

I can't understand how people can't read what I write in simple English sentences. I said it looks like this (being the original User's reported problem, not yours) sounds like MORE THAN a driver issue and THEREFORE might want to consider a warranty claim. Yes, you are right it would be trying to kill a gnat with a sledge hammer to start a warranty claim over a driver issue. But thanks for reading. 

[Shradhye123]

is this for AMD ryzen 2500u with vega 8 graphics?