HP ENVY x360 - 15-u473cl (ENERGY STAR) display issue

[-hasansami75-]

In my laptop displayed right now in the first picture ,when I add another external monitor it looks good.

What can I do now? What's the solution of this?

[asmita6658]

Hi @-hasansami75-

Welcome to the HP Support Community. 

This indicates a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

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[Cursed_Pirate]

Hello there Hasansami75,

First, I am not a worker of HP and All I state is from experience only.

The issue from what you are showing has a few possibilities,

1.  the video flex cable that connects you LCD display to the mother board has a issue ( replace video the flex cable with the exact model ) 

2. if you by chance dropped your laptop you may have dislodged the video flex cable connector from either the LCD or the motherboard ( resetting the connector by pushing it in at both ends could solve this)

3. Again if a drop you may have damaged the actual LCD display (this will require a new or used LCD display)

These are strictly possibilities from the symptoms seen in your photo. Unfortunately all require you to dissemble your laptop to first discover this is the issue and second to remedy the problem. just so you have an idea here are some photos for understanding. This is a HP 15 r230, the problem was a drop which dislodged the video flex and caused a short in the, I replaced it and it works perfect.HP15 r230 Screws removed only for keyboardLCD most likely glued at bottom, delicate when working onVideo Flex Cablevideo flex connection to motherboardShort from misalignedmentLCD does not function Bad Video Flex CableShort Motherboard side Video Flex Cable

* Very important to always to unplug and remove battery from your laptop always before you attempt to open. This is not a procedure for most people, please continue at your own risk.