HP ENVY x360 Convertible 13-ag0xxx Touch Screen Problem in upper portion of the screen

[dansdepeter]

HP ENVY x360 - Anyone else can help me with my problem. The upper portion of the Touch Screen is unresponsive, When I touch it is not working, but in the lower portion of the screen is working. After restart, all part of the screen work, but after 20 to 30 minutes the problem is repeat again. This is happen to me every time I open may laptop. A hardware problem or a software problem. Any suggestion what should I do?  Thank you

[Riddle_Decipher]

@dansdepeter

Thank you for choosing the HP Support Forums, a community energized by solutions, as we are eager to help resolve your concerns,

I am Riddle_Decipher and I'm at your service (Like a Genie, however, without magic powers) 😉

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to get the device repaired.

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the Touchscreen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!

[Patelifier]

I have the exact same problem. Updated every driver and BIOS is latest F.42. Still no fix. Problem fixes for sometime after a restart or after I put and resume from sleep, but occurs again after few minutes.

Also the problem seems to happen mostly when the laptop is in tablet mode(with keyboard behind screen, 360 rotated), generally when using pen input for sometime and is triggered when tablet is lifted, screen is tilted or moved.